Flat Rs. 100 Off on First Order | Code: First Order
Extra 10% off on Prepaid Offers
Buy 2 get 10% off | Buy 3 get 15% off

Refund Policy

At Tereza, we strive to offer a smooth and customer-friendly exchange process. Please read our exchange and return guidelines carefully before placing your order.

EXCHANGE POLICY

  • We offer an exchange-only policy. Refunds are not applicable unless the product is received in a damaged condition and approved after inspection.
  • You can initiate an exchange within 3 days of delivery.
  • A reverse pickup facility is available for most pin codes.
  • A delivery fee of ₹300 per item will be applicable and must be paid online. Cash on Delivery is not accepted for exchange charges.
  • We only allow size exchanges for the same product.
  • Exchange is subject to availability of the desired product/size.
  • You may also exchange your item for any other product available in our store.

EXCHANGE PROCESS

  • WhatsApp us at +91 63574 26365 within 3 days of delivery.
  • Provide your Order ID and 360-degree parcel opening video.
  • Our team will guide you through the process and arrange pickup (if applicable).
  • Replacement will be shipped once the original item is received and passes quality inspection at our warehouse.

IMPORTANT GUIDELINES

  • A 360-degree parcel opening video is mandatory for any exchange or damage claim. No complaint will be accepted without this video.
  • All complaints will be resolved within 2 working days (can take longer in rare cases).
  • In case reverse pickup is not available for your pin code, you will need to self-courier the item to our warehouse (address on the original invoice).
  • In the event of receiving a damaged or incorrect product, inform us within 24 hours of delivery on WhatsApp with the required video proof.
  • Items must be unused, unwashed, and in original packaging. We reserve the right to refuse exchange if the item shows signs of wear, wash, or damage.
  • Approved refunds for damaged products (after inspection) will be processed within 3–4 business days of receiving the return.

CONTACT INFORMATION

📧 Email: tereza.query@gmail.com
📞 WhatsApp: +91 63574 26365 (Available: 10:00 AM – 6:00 PM)
🏠 Return Address:
41,42 Arjun Park Industry, Punagam, Varachha,
Surat, Gujarat – 395010, India

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