Shipping Policy

WHERE DO YOU SHIP?

We currently offer free shipping on all orders across India!
Your order will be securely packed and shipped nationwide. Delivery timelines may vary depending on your location.

HOW LONG DOES DELIVERY TAKE?

• Order Processing Time: 1–3 business days
• Estimated Delivery Time (Post Dispatch): 0–7 business days

Please note:

• You may receive your order earlier depending on your proximity to our dispatch center.
• During festive seasons, high demand or unforeseen conditions (like weather or courier delays), shipping times may be extended.

WILL I GET A TRACKING NUMBER?

Yes! As soon as your order is shipped, a tracking number will be shared with you via email or WhatsApp.
Please note, occasional delays may occur due to postal service or third-party logistics beyond our control.

WHAT IF MY ORDER IS LOST IN TRANSIT?

Don’t worry — all orders are shipped with insured handling.
If your order is lost, stuck at customs, or returned to us for any reason:

• We’ll re-ship your order (if stock is available), or
• Issue a refund or replacement, as per our Refund & Exchange Policy.

For any such concern, please contact us at:
📧 tereza.query@gmail.com | 📞 +91 63574 26365

ARE THERE ANY HIDDEN CHARGES OR TAXES?

All product prices on our site are in INR, inclusive of applicable taxes.

However, in rare cases, if your area requires import duties or local taxes, those are your responsibility.
(This typically applies only to international shipping, which we currently do not offer.)

WHAT IF THERE’S A DELAY?

If your delivery is taking longer than expected:

• Contact us immediately and we’ll do our best to assist.
• We’ll coordinate with the courier partner and ensure your concerns are addressed promptly.